The Enplug Warranty protects you from defects in your device and some included accessories for the first year that you're a customer, as long as you remain an Enplug customer without cancelling. We want you to be thrilled with your purchase, and that means we have your back if anything goes wrong.File a Claim
• Enplug Device
• Wi-Fi Antenna
• Enplug Software
• Stolen or lost Enplug Devices
• Physically damaged or destroyed hardware
• Devices that fail due to overheating
• Air temperature is not to exceed 110*F at any time.
Thank you for shopping at Enplug. This Enplug Limited Warranty and Return Policy applies to your purchase of Enplug hardware (“Enplug Hardware”) and third party hardware and accessories (“Third Party Hardware,” and collectively with Enplug Hardware, “Products”) from Enplug.
Enplug Limited Warranty coverage is available to paying customers of Starter, Basic, Business, Corporate, Network, and Enterprise packages. If your subscription is invalid or cancelled, payment is late / overdue, or you’re not a paying customer, this warranty is void and not valid.
We will ship Products using a carrier selected by us. While we will try to meet your shipment and delivery dates, we may be unable to do so in the event of low Product inventory. In addition, many events beyond our control can affect the delivery of your Products after we provide it to the carrier. Therefore, we are not liable for late shipment or delivery or any loss, damage, or penalty you incur from any delay in shipment or delivery.
If you are not fully satisfied with your purchase, you may return your Products within thirty (30) days of delivery so long as they are in their original condition and packaging and you enclose the original packaging slip. We will refund your purchase price in full and cover the cost of return shipping. You must return all Products, cords, cables, parts and documentation that were included with the original package. Refunds will be applied to the original purchase method. Only Products purchased directly from Enplug can be returned to us. Products you purchase through our authorized retail partners must be returned in accordance with their respective return policies.
The Products offered from Enplug consist of Enplug Hardware as well as Third Party Hardware purchased and resold by Enplug. From time to time, we may be unable to manufacture or obtain a sufficient supply of Products. In addition, there may be occasions when we confirm your order but subsequently learn that we are unable to supply your Products. Therefore, we reserve the right at any time to limit or change quantities available for purchase or to cancel your order. If we cancel your order, we will refund your purchase price in full.
We sell and ship Products only to customers located in the United States for their own use. You may not purchase Products for resale, and we reserve the right to refuse or cancel your order if we believe you will do so. Your use of the Products is governed by the Enplug End User License Agreement and related agreements and policies available at enplug.com/legal/eula.
Enplug warrants your Enplug Hardware against defects in materials and workmanship under normal use for your subscription duration. Enplug will replace such defective Enplug Hardware at no cost to you. However, you must return the defective Enplug Hardware to Enplug at the designated address and in the designated box, with all accessories, cords, cables, parts and documentation included, within fourteen (14) days of receiving your replacement Enplug Hardware. You may be asked to provide a payment card number to Enplug when you initiate a warranty based return. In the event you fail to return your defective Enplug Hardware pursuant to the process and time frame specified by Enplug, Enplug will charge either your Enplug Account (if there is a balance) or the card you provided when you initiated your warranty based return. This is your sole and exclusive remedy for breach of this limited warranty. This limited warranty is only available to you as the original purchaser of the Enplug Hardware. Warranty coverage terminates if you sell or transfer your Enplug Hardware, or stop your Enplug subscription at any time. No Enplug reseller, agent, or employee is authorized to make any modification, extension, or addition to this limited warranty. To initiate a warranty based return, contact Enplug Support.
This limited warranty does not apply to Enplug Hardware that has been subject to alteration, repair, tampering, accident, abuse, misuse, fire, acts of god (including, without limitation, earthquake, flood, hurricane, lightning, or tornado) or other external causes. This limited warranty does not apply to any consumable parts, including batteries, or any affiliated hardware, even if resold or included with the Enplug Hardware. All Third Party Hardware resold or included by Enplug is provided solely according to the warranty and other terms specified by the manufacturer, who is solely responsible for service and support for its Product. For service, support, or warranty assistance, you should contact the manufacturer directly.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THIS LIMITED WARRANTY IS PROVIDED IN LIEU OF ANY OTHER WARRANTY, WHETHER EXPRESS OR IMPLIED, WRITTEN OR ORAL, WITH RESPECT TO ANY ENPLUG OR THIRD PARTY PRODUCT. ACCORDINGLY, ENPLUG EXPRESSLY DISCLAIMS ANY WARRANTY OR CONDITION OF MERCHANTABILITY, NON-INFRINGEMENT, FITNESS FOR A PARTICULAR PURPOSE, OR AGAINST HIDDEN OR LATENT DEFECTS. TO THE EXTENT SUCH WARRANTIES CANNOT BE DISCLAIMED, ENPLUG LIMITS THE DURATION AND REMEDIES OF SUCH WARRANTIES TO THE DURATION AND REMEDY OF THIS LIMITED WARRANTY. IN NO EVENT WILL ENPLUG BE LIABLE FOR ANY LOSS OR DAMAGE OR FOR INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR INDIRECT DAMAGES HOWEVER CAUSED ARISING OUT OF YOUR USE OF OR INABILITY TO USE ANY ENPLUG OR THIRD PARTY PRODUCTS, INCLUDING LOSS OF REVENUE, LOSS OF ACTUAL OR ANTICIPATED PROFITS, LOSS OF GOODWILL, OR LOSS OF REPUTATION.